At Niva, we are committed to delivering your orders quickly and securely across India. Estimated delivery time is 3–5 business days from the date of dispatch. Orders are processed within 24–48 hours (excluding weekends and holidays). Once shipped, tracking details will be shared via SMS or email.

Shipping charges (if applicable) will be calculated at checkout. Free shipping may be available during promotional offers.

Returns

Due to the hygienic and consumable nature of our laundry pods, Niva does not accept returns or offer refunds once the product has been delivered. All sales are final.

However, if you receive a damaged, defective, or incorrect product, please contact the Niva Customer Support Team within 48 hours of delivery with clear photos and an unboxing video for verification.

After verification, we may offer a replacement if applicable.

For any shipping-related queries, please contact our customer support team.

Return Policy

At Niva, we maintain strict quality checks to ensure that every product delivered meets our standards.

Due to the hygienic and consumable nature of our laundry pods, we do not accept returns or offer refunds once the product has been delivered.

Please Note:

• 
  All sales are final.
  
• 
  Opened or unopened products cannot be returned or exchanged.
  
• 
  We do not offer refunds for change of mind.
  

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact Niva Customer Support within 48 hours of delivery with clear photos and an unboxing video as proof.

After verification, we may offer a replacement if applicable.